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Shipping Policy

The estimated delivery time is 2 - 7 days from order date.

  • DHL 2 -7 days
  • TNT 2 - 7 days
  • EMS 7 to 14 days
  • Registered Mail 2 - 8 weeks

Please note that all shipments may be subject to Import Duty/ Tax/ VAT which are levied once the shipment reached your country. 

Especially Europe we will write a low proforma invoice to avoid high tax in your country. 

As we have no control over these charges and cannot predict what they may be, additional charges for customs clearance must be paid by the recipient of the parcel. Such charges are not included in the purchase price of GENERIC PERFUMES products. We will not be responsible for the payment of any Import Duty / Tax / VAT under any circumstances.

We are not able to offer a refund for returned goods which are returned because the customer wishes to avoid paying any customs duties imposed.

When ordering from GENERIC PERFUMES you agree to pay any Import Duty / Tax / VAT which may be imposed by your country's government. If you refuse to pay any Import Duty / Tax / VAT imposed and thereby prevent delivery of your order you will remain liable for the purchase price of the product/s and any Import Duty / Tax / VAT or penalty imposed by your government.

Customs policies vary widely from country to country and customs duties are not always applied. Each country has its own rules for determining whether Import Duty / Tax / VAT will apply. Some countries only charge customs duties if the parcel has a value over a certain amount. Based on your country's customs rules, it is possible that your parcel will fall below that threshold level.

Therefore we ask that you contact your local customs/import/mail departments for rates before you place an order to avoid any surprises.

We cannot guarantee that items will not be subject to random checks and cause associated delays and charges. GENERIC PERFUMES is not responsible for any delays caused by destination customs clearance processes.

Cancellations, Returns & Change of mind - We do not accept cancellations or change of mind on any orders. If you have ordered the wrong item and found the same product at a lower price elsewhere, please make sure you check your order carefully before making a purchase.

Lost Orders - Please allow 4 weeks for an investigation. If your order is found lost we will either resend it or refund it left to the seller's description.

Shipping Delays - Please be aware we do all we can from our end to ensure that your order gets to you as quickly as possible, though there are times when this is out of our control.

Broken or Damaged Products - All items are packaged extremely well, however if you do receive a damaged item please take a photo of the product, your invoice and the packaging so we can take further action.  

International VAT & Charges - While most countries we ship to do not charge any taxes or duties, please note that we are not responsible for those fees and charges.

Refused Shipments - We strongly recommend that you collect your parcel. If you refuse a parcel that you have ordered from our store, you are responsible for the original shipping charges, any import fees that are incurred on the package and the cost of the return. We will deduct a restocking fee equal to 50% of your order if you refuse your parcel and it is returned back to our warehouse.