Payment & Checkout Help

Experiencing trouble during payment or checkout? You're in the right place. This section answers the most common questions about payment methods, 3D Secure, PayPal, and what to do if your card fails.

Still stuck? Chat with us on WhatsApp or email orders@genericperfumes.com.

Why is my payment not going through?

There are a few common reasons your payment might not go through:

Clear your browser cache and try again using a different browser (preferably Chrome) or device.
Make sure your card is 3D Secure-enabled. Our payment gateways (Tap and MyFatoorah) require verification by SMS or email. If you didn’t receive one, please contact your bank.
If Tap or MyFatoorah doesn’t work, you can complete your order via PayPal by scanning the QR code provided at checkout.

Need help? Chat with us on WhatsApp or email us at orders@genericperfumes.com.